Shipping Policy

SHIPPING AND DELIVERY INQUIRIES 

At AY Optical, we do our best to ensure that your optical essentials are delivered promptly.

Shipping will be handled by an authorized courier. Please allow between 2 to 4 days for your order to arrive. Refunds will be handled through email if necessary.


Once your order is placed, you will receive and email confirmation stating the following details above. In addition, once the item is dispatched to our third party courier, you will receive an email and text with a tracking number and url showing that your item in on the way. Our third party courier will send a following text message on the same day your item will be deliver for advanced notice to arrival to your home. Your are notified every step of the way with AY Optical.

Please note:
  • If your deliver was incomplete or we have questions about your order, you can contact us at hello@ayoptical.ph any time. We will reply as swiftly as possible to address your issue.
  • We are working with our delivery provider to fulfill our orders and due to high demand in deliveries nationwide, we added a buffer of 1 day to allow any circumstances.
We appreciate your patience.